Frequently Asked Questions

Get answers to common questions about Calm | 60 min | Buy 10+3 Free.

This package provides thirteen 60-minute Calm head spa sessions for the price of ten. Each session focuses on gentle scalp cleansing, circulation-enhancing massage, and stress relief. Sessions are redeemable individually and designed for consistent, cumulative benefits when used regularly.

Book online, by phone, or in-person. After purchase you'll receive a voucher or account credit to reserve each 60-minute Calm session. Appointments are subject to availability; we recommend booking recurring slots to maintain consistent timing and maximize results.

Packages typically have an expiration period and blackout dates; terms vary. Check your purchase receipt or ask our front desk for exact validity, transferability, and any required booking windows. We can offer reminders and flexible scheduling when possible.

Yes — sessions may be shared or gifted depending on package terms. We allow transfers to friends or family with prior notice and updated guest information. Check your purchase agreement or contact us to register recipients and confirm any ID or appointment requirements.

Yes — our therapists perform a scalp assessment before each session and customize products and pressure accordingly. For active conditions or severe irritation we may recommend a consult with your dermatologist first. Always disclose allergies or scalp concerns when booking.

Packages are non-refundable after purchase but may be rescheduled per our terms. If exceptional circumstances arise, contact management promptly for case-by-case consideration. Cancellations within the appointment window may incur fees; see our full terms or ask staff when buying.